An Post ("we" or “us”) are committed to protecting and respecting your privacy.

This Privacy Statement (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting (the “Site”) and using the User engagement platform made available by us to registered users via the Site (the “System”) you accept and consent to the practices described in this Privacy Statement. This includes the provision of your personal data to third party Licensing Authorities you contact through the System (“Licensing Authorities”)

For the purpose of the Data Protection Acts 1988 and 2003 (as amended), An Post a limited company registered at General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2, with company number 98788, is the data controller of the data we collect from and about you and in so far as we process the said data on behalf of a Licensing Authority for the purposes of your use of the website we are also the data processer of the data collected from and about you on behalf of the Licensing Authority

1.1 Information you give us. You may give us information about you by filling in forms on our Site. This includes information you provide when you register to use the System and any such information stored by us on the System for the purposes of the provision of the System together with the information which you provide to Licensing Authorities through the System and/or when you report a problem with our Site. The information you give us may include your:

(a) name, postal address (including eircode), e-mail address and phone number;

(b) usernames and passwords;

(c) payment details.

You shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the information you provide to us.

1.2 Information we collect about you when you visit the Site. With regard to each of your visits to our Site we may automatically collect the following information:

(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products and/or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and

(c) information to determine your location as some of our location-enabled features require your personal data for the feature to work.

1.3 Information we collect about you when you use the System. Each Licence available on the System will require you to provide specific information required by the relevant Licensing Authority to facilitate the processing of your application. Any such information provided by you will be forwarded by An Post to the relevant Licensing Authority with your application.

1.4 Information we receive from other sources. In respect of applications for certain Licences, there is a requirement on us to validate information supplied by you in advance of passing your application to the Relevant Licensing Authority, for example Company Registration number with the Companies Registration Office. It is only in such circumstance that information about you may be received by us from other third party sources (third party information). In such circumstances the third party information received will be forwarded to the relevant Licensing Authority with your application.

Certain statistical information is available to us via our internet service provider through the use of cookies. Our use of cookies is governed by the An Post Cookies Policy which you can view at the end of this document.

3.1 Information you give to us. We will use this information:

(a) to carry out our obligations arising from any contracts entered into between you and us;

(b) to provide you with access to Licensing Authorities for the purpose of facilitating your application for and payment and purchase of Licences from Licensing Authorities through use of the System.

(c) to check and verify your identity;

(d) to prevent and detect security threats, fraud or any other malicious activity;

(e) to notify you about changes to our services; and/or

(f) to ensure that content from our Site is presented in the most effective manner for you and for your computer.

3.2 Information we collect about you. We will use this information:

(a) to administer our Site and the System and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(b) to improve our Site and the System to ensure that content is presented in the most effective manner for you and for your device;

(c) to allow you to participate in interactive features of our Site and the System when you choose to do so; and/or

(d) as part of our efforts to keep our Site and the System safe and secure.

3.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3.4 Anonymised Information. We may use information we collect about you and information you give us to develop aggregated, anonymised information. We may use such aggregated and anonymised information for our own internal and external commercial purposes, including selling the information the third parties. This information will not identify specific individuals and will therefore not be personal information.

4.1 We shall share your personal information with a Licensing Authority when you use the System to apply for a Licence. The information shared shall be limited to that required by the relevant Licensing Authority for the processing of your application.

This information may be used by them:

(a) to process your application for a Licence

(b) to seek further information from you in respect of your application

(c) to process your payment for a Licence

(d) to issue you with a Licence or reject your application for a Licence

(e) to provide you with information in relation to Licences.

4.2 We may also disclose your personal information to third parties:

(a) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, to comply with the rules of any stock exchange or other trading exchange to which we are subject, in order to enforce or apply this Privacy Statement, our Site terms of use or other agreements; and / or

(b) to protect our (or our customers or other relevant parties’) rights, property or safety.

5.1 Data that we collect from you will be stored in a safe and secure manner. Such data will not be transferred to, and/or stored at, a destination outside the European Economic Area ("EEA"). It will not be processed by personnel operating outside the EEA . Where you have chosen (or where we have given to you) a password which enables you to access the System, you are responsible for keeping the password confidential.

5.2 The Site secures your personal data by using Verisign SSL (secure socket layer) certificate for all information provided by you. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our Site which you transmit at your own risk. Once we have received your information, we will apply procedures and use security features to try to prevent unauthorised access.

6.1 Your data currently held by us may be viewed by you on accessing your account on You have the right to request a copy of your data currently held by us. Subject to applicable law, we will provide you with a copy of your personal data as soon as practicable. There may be a charge for such a request (which will not be higher than an amount permitted by applicable law, currently €6.35). We may also request proof of identification to verify your access request. Any queries in relation to personal data should be sent in writing to: The Company Secretary, An Post, General Post Office, O’Connell Street, Lower, Dublin 1, D01 F5P2

6.2 You may also have the right to rectify, block or erase your personal data to the extent that it is inaccurate. If your personal data held by us is inaccurate, you should inform us by contacting:

6.3 Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for those websites or policies. Please check the applicable policies before you submit any personal data to those websites.

We may from time to time revise this Privacy Statement by amending this page. You will be bound by such revised terms current when you use the Site and you should therefore periodically check this page for any amendments we make.

Most websites use cookies in order to improve the visitor experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

This website uses cookies, by continuing to use this website we assume you agree to their use.

What is a cookie?

A cookie is a simple text file that is stored on your computer, or mobile, device by a website’s server and only that server will be able to retrieve, or read, the contents of that cookie. Each cookie is unique to your web browser. It will usually contain some anonymous information such as a unique identifier and the site name and some digits and numbers.

First party cookies

First party cookies are set by the website you are visiting.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set a cookie to perform this service. The website you are visiting may also contain content embedded from services such as YouTube or Flickr, and these services may set their own cookies.

A website may use a third party advertising network to deliver targeted advertising on their website, these may also have the capability to track your browsing across different sites. This website does not use this type of cookie.

Session cookies

Session cookies are stored temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period and is not deleted when the browser is closed. We use persistent cookies when we need to manage return visits. For example, we use this type of cookie to know how many repeat visits the site receives compared with new visits.

Flash cookies

Many websites use Adobe Flash Player to deliver video and game content to their users. Adobe utilise their own cookies, which are not manageable through your browser settings but are used by the Flash Player for similar purposes, such as storing your preferences or tracking users.

Flash cookies work in a different way to web browser cookies rather than having individual cookies for particular jobs, a website is restricted to storing all data in one cookie. You can control how much data can be stored in that cookie but you cannot choose the type of information stored. Find out how to manage flash cookies.

Managing cookies

How can I control cookies?

Web browser cookies

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly if this information is stored and used by a third party without their knowledge. Although this is generally quite harmless, you may not, for example, want to see advertising targeted to your interests. It is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some of the functionality of the website by doing so.

If you don’t want to receive cookies, you can modify your browser settings so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block the web browser cookies set on your device, you can do this through your browser settings; the Help function within your browser explains how to change these settings.

Adobe Flash Player Cookies

As mentioned above, the Adobe Flash Player, which is used to provide services such as videos or web-based games, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. If you wish to restrict or block flash cookies, then you must do this on the Adobe website. Please be aware that restricting the use of flash cookies may affect the features available to you.

An Post Cookies

The following are examples of the types of cookies we use.

Analytic cookies

We use cookies to measure how users interact with website content, for example what are the most popular pages. Analytic cookies used on this site include __utma, __utmb, __utmc, __utmz, V5, IMRID.

Functional cookies

We use a combination of session and persistent cookies to display the website and provide interactive tools. Functional cookies used on this site include AnPostBanner, AnPost_AutoAddressCounterDay, AnPost_AutoAddressCounterDay_cDate, AnPost_AutoAddressCounterWeek, AnPost_AutoAddressCounterWeek_cDate, AnPost_AutoAddressCounterMonth, AnPost_AutoAddressCounterMonth_cDate, ASPSESSIONIDQCACCTQD, ASP.NET_SessionId, Unblocktime, AnPostBanner, fyre-livecount.

Third party cookies

To enhance the user experience, we sometimes embed photos and video content from websites such as flickr and YouTube. Pages with this embedded content may present cookies from their websites. Similarly, when you use one of the share buttons on an An Post website, a cookie may be set by the service you have chosen to share content through. An Post does not control the dissemination of these cookies. You should check the relevant third party website for more information about such cookies.